Legal

Refund and Cancellation Policy

Effective date: October 20, 2026 · Last updated: October 20, 2026 · Versión en español

    You can cancel your subscription at any time, online, in two clicks. When you cancel, you are not charged again and you keep access until the end of the period you already paid for. Amounts already paid are not refunded, except in the cases listed in section 4.
  

1. Automatic Renewal

SmoothiePlace paid plans, operated by NeonGate LLC, are monthly subscriptions that renew automatically every month on the date you subscribed, at your plan's current price, using the payment method on file. You can see your plan and next renewal date in Settings → Subscription. If we change the price, we will notify you at least 30 days in advance.

2. How to Cancel

Go to Settings → Subscription → Manage subscription and choose cancel. You do not need to call or email anyone. You can also ask us at [email protected].

Cancellation takes effect at the end of the period already paid: until then you keep using your plan, and afterwards your account moves to the free plan with its limits. Your agents and data are kept as described in the Privacy Policy. We send you a confirmation email.

3. Free Trials

When a plan includes a free trial, you are not charged during the trial. If you do not cancel before it ends, the first charge is made automatically the day after the last trial day. We email you three days before. If you cancel during the trial, you are not charged.

4. Refunds

Subscriptions are not refunded, in whole or in part, for unused time in a period already paid. When you cancel, they simply do not renew.

We do refund the full amount in these cases:

A charge made in error or a duplicate charge.
A charge made after you properly cancelled.
When applicable law requires it.

To request it, email [email protected] within 60 days of the charge. Refunds go back to the same payment method; how long it takes to appear depends on your bank.

5. Setup Service

Some plans offer a one-time setup service, in which we configure the platform for you, which may include the first month of the subscription. It is fully refunded if you cancel before the setup call. Once the work has started, it is not refunded, because we have already put in that time; the monthly subscription that follows is governed by the sections above.

6. Plan Changes

If you move to a higher plan, the change is immediate and the prorated difference for the rest of the period is charged. If you move to a lower plan, the change applies at the next renewal and you keep your current plan until then; the difference is not refunded.

7. Contact

For any questions about charges, cancellations or refunds, email us at [email protected]. If you think a charge was wrong, contact us before disputing it with your bank: we will resolve it faster.